Middleware is a proprietary software that helps to not only synch all various technology solutions across brands/functions in a FnB Business operations (e.g. front of house ticketing, online ordering, payment, kitchen-firing, POS Software / POS System, etc) ; It also automatically helps to “fill in the gap” between programs by various operators. The result – each technology solution from the various providers operate at peak efficiency gunning for 100%, and FnB Owners/ Operators

The Core reason why FnB Owners/Operators time and again choose Aigens as their Res Tech Partner, is because across regions, we are the most stable and cost effective Middleware providers with the largest market share.

We provide Free Audit of existing systems or Free Consultancy for new FnB Businesses, sit down with our FnB clients to explain and determine which are the areas that need Middleware bridging and how to achieve efficiency while maximising cashflow per period of accounting for profits.

Many FnB Owners/Operators due to cashflow/stage-of-growth , may find themselves adopting individual technology solutions for specific purpose of their business operations. As a result, while they make have the better solution already paid for and incorporated, if these solutions do not synchronize across applications, tools and databases – the Fnb may not be able to realise their full potential gain for cost reductions and profit maximization. In some instances, when these separate tech solutions are not synched – it may result in higher running costs that are detrimential to the business.

With digital integrations within the Restaurant Operations, every function of the business that is served by a Computer Program System need to communicate with each other (aka “Call on each other) These include Technology Solutions purchased separately from various vendors such as Order fullfillment/Management Systems, CRM & Loyalty Systems, Delivery Systems , POS Systems , Payment Systems , Analytics & Marketing Systems to name a few. After the FnB Owner/Operator has purchased and integrated these Systems, the system may be working fine independently BUT they not be communicating to each other to either

API stands of Application Programming Interface, or to bluntly to all FnB Owners/Operators, it is the brain of the Computer Programme System that determines – when, how much, what information needs to be transmitted across programmes.

Aigens was buillt on Programming Software, and our Founders’ and team;s experience each over 15 years are testament in our passion for understanding programming languages and being able to get to the core of the problems why each Make of Computer Program System behave and function as they do.

Coupled with our proven track record for timely, efficient and speedy API Integration resolutions, no matter the volume of API integration needed or the runway for resolution – our team consistently code and patch all Computer Program Systems throughout the Restaurant Operations Flow, be it Front-of-house, Back-of-house, On-premise and Off-premise.

Simply put , each and every one of our POS Partners recommended by Aigens have strengths in different areas. Each Type of FnB operations (e.g. QSR, Multi-chain, Standalone Cafe, Bubble Tea Franchise, etc ) + each stage (e.g. initial growth, expansion, franchising model, etc) So, for a FnB Brand to grow sure & steadfast – the match of a POS provider that understands their needs , and has the relevant experience of their type of Business Type , and what need information needs to be taged and tracked correctly = a happy FnB Owner/ Operator who will be able to afford time and effort to other aspects of growing the business.

Traditionally Cash has been king, however as COVID accelerates Digital Consumption,the ability to reward FnB customers’s digital order experience by offering them several Digital payments at the lowest cost to FnB operators/owners; that becomes the game changer for saavy FnBs in securing customer loyalty for increasing volume sales & bigger average order spent.